Refunds & Exchanges

Last updated 6 August 2026

The short version: if we cancel, you get everything back. If the event moves materially, you choose. If you simply cannot come, all sales are final — but talk to us anyway, because there are things we can often do.

If we cancel an event

You get a full refund, including the service fee, automatically. You do not need to ask and you do not need to have kept the email. It goes back to the card that paid, which can take five to ten business days to appear depending on your bank.

If an event is rescheduled or moved

Your ticket stays valid for the new date automatically. If the new date, venue or start time does not work for you, you can have a full refund instead — tell us within 14 days of the change being announced.

If the line-up changes

A change of support act, DJ or set time is not grounds for a refund on its own — line-ups move, and that is the nature of live events. If the headline act is replaced, we treat it like a material change and the paragraph above applies.

If you change your mind

All sales are final. We are a small operation selling a fixed number of places on a specific night; a ticket sold and refunded late is usually a place that stays empty.

That said — contact us before you give up. If the event is not close to sold out we can often move you to another date, and if it is selling well we can sometimes release your ticket back and refund you when it sells. Neither is a right you can insist on, but both happen regularly and you will not get either by staying quiet.

Things that are not refundable

• Being refused entry for not having valid ID at an age-restricted event. Bring unexpired, government-issued photo ID — a photo of your ID is not ID.
• Being refused entry or removed for conduct that endangered or seriously disrupted others.
• Arriving after the doors have closed, or after the act you came for has finished.
• Tickets bought from someone other than us. We cannot verify or refund what we did not sell.

The service fee

We do not keep the service fee on refunded value. If a ticket is refunded, the fee on it goes back too — on a full cancellation and proportionally on a partial refund. A fee retained on a night that did not happen is a fee for nothing.

How to ask

Email support@24k-ent.com with your order code — it looks like 24K-XXXXXX and is on your confirmation. That code is all we need to find you.

Please write to us before raising a chargeback. Not to protect us — because a chargeback voids the ticket immediately while your bank takes up to 90 days to decide, and if you were going to attend after all, you now cannot. Almost everything is faster to fix directly.

Nothing here affects your rights under Nevada consumer law. See also our Terms and Privacy Policy.